Refund Policy

1. General Provisions

1.1. All sales made through the Website are considered final sale.

1.2. By completing a purchase, the customer agrees to this Refund Policy and the Terms of Service.

1.3. Refunds, returns, or cancellations are only permitted under the specific conditions described in this Policy.

2. Digital Products and Services

2.1. Digital downloads, photography services, and custom digital products are strictly non-refundable.

2.2. Once delivered electronically, digital products cannot be canceled, refunded, or exchanged.

2.3. By purchasing digital services or files, the customer acknowledges acceptance of the photographer’s artistic style and vision.

2.4. Requests for refunds due to artistic dissatisfaction, change of mind, or personal taste will not be accepted.

3. Physical Products (Prints and Artworks)

3.1. Physical items, such as prints or framed artworks, may only be replaced if they are defective or damaged during shipping.

3.2. Customers must notify us within 2 days of delivery to request a replacement.

3.3. Claims must include clear photographic evidence of the unopened package showing visible external shipping damage.

3.4. Additional photographs of the product inside may be required to confirm the claim.

3.5. Claims submitted without initial evidence of external package damage will not be accepted.

4. Exclusions from Refunds and Replacements

4.1. Minor variations in color, tone, texture, or appearance due to screen calibration, paper type, or printing process are not considered defects.

4.2. Damages caused by mishandling, improper storage, exposure to environmental conditions, or intentional alteration are not covered.

4.3. Dissatisfaction with artistic interpretation, editing, or creative style is not a valid reason for refund or replacement.

4.4. Requests to access, receive, or purchase raw, unedited files are not permitted and are not grounds for complaint.

5. Process for Filing a Claim

5.1. To file a claim, customers must send an email to denisboldphoto@gmail.com within 2 days of delivery.

5.2. The email must include:

— Order number;

— Description of the issue;

— Photographic evidence as specified in Section 3.3.

5.3. We will review claims within a reasonable period and notify the customer of approval or rejection.

5.4. Approved claims may result in replacement of the item at no additional cost. Refunds are not provided.

6. Limitation of Liability

6.1. Our liability for defective or damaged products is limited exclusively to replacement of the item.

6.2. We are not responsible for any indirect, incidental, or consequential damages arising from the purchase or use of our products or services.

7. Final Sale Disclaimer

7.1. All purchases, including digital downloads, photography services, and physical products, are final.

7.2. By proceeding with a purchase on the Website, the customer acknowledges and agrees that no refunds, cancellations, or returns will be issued except as expressly provided in this Policy.